HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices

What are we looking for?

• At least 5 years of HR Experience
• People Relations experience a plus
• Workday Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices
• Should have prior People Mgmt experience ( Minimum 2-3 years)
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Good written and verbal skills. Strong English language communication skills
• Excellent Customer Service skills Roles and Responsibilities: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
• Oversee the end-to-end exit process for employees, including resignation, retirement, terminations, and other separation scenarios.
• Ensure compliance with local labor laws, company policies, and client-specific requirements.
• Manage inputs to relevant team for final settlements, payroll adjustments, benefits, and tax compliance.
• Coordinate with relevant teams (HR, Payroll, IT, and Legal) to ensure smooth offboarding.
• Ensure timely deactivation of employee access to systems, tools, and facilities in collaboration with IT and Security teams.
• Monitor and track the completion of all exit-related tasks, including clearance forms, asset returns, and documentation.
• Develop and maintain a comprehensive checklist for the exit process to ensure consistency and accuracy.
• Provide regular updates to leadership on exit process metrics, including attrition trends, compliance adherence, and process efficiency.
• Address and resolve any disputes or concerns related to the exit process, ensuring a positive offboarding experience for employees.