HR Service Delivery Associate

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

• Strong analytical, planning, and problem-solving capabilities
• Ability to operate effectively in a fast-paced, time-sensitive environment
• Excellent communication and stakeholder management skills
• Proficiency in workforce management tools, dashboards, and advanced spreadsheet applications
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Overall 3+ years of experience in the operations domain
• Flexibility and availability to work rotational shifts, weekends, and extended hours to support business operations
• Comprehensive knowledge of WFM tools, operational concepts, and associated methodologies, including Quality Assurance (QA) frameworks
• Experience working in metric-driven, process-intensive operational environments
• Ability to monitor, analyze, and interpret operational reports, and provide actionable recommendations (good to have)
• MS Office and Power BI Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts, Any Graduation