HR Ops - ELCM Service Specialist I

Role Overview

We are inviting applications for the role of HR Operations Service Specialist I in the Employee Lifecycle Management (ELCM) team. In this role, you will manage end-to-end employee lifecycle transactions, ensuring accurate master data, smooth HiNext (Workday) processes, and high-quality HR service delivery. You will play a key role in maintaining data integrity, compliance, and seamless employee experience while working with global stakeholders. Reporting to the Team Lead, you will ensure timely processing, accuracy, and adherence to HR policies across all lifecycle activities.

How You’ll Make An Impact

• Manage employee master data transactions in HiNext (Workday) across the entire employee lifecycle, ensuring accuracy and timeliness.
• Review and validate data updates submitted by stakeholders to ensure completeness, correctness, and compliance with policies.
• Process key employee data changes, including personal details (name, date of birth, address), bank and payment updates, job and organizational changes, supervisory structure updates, and cross-country or cross-entity transfers.
• Handle employee lifecycle requests through MyHR and ticketing systems, ensuring efficient and seamless service delivery.
• Maintain accurate and up-to-date employee records in line with company policies and regulatory requirements.
• Perform regular data validation and audits to ensure high data quality, proactively identifying and resolving discrepancies to maintain system integrity.
• Adhere to defined SOPs, SLAs, and internal controls while supporting audit and compliance requirements related to employee data.
• Provide support for Employee Self-Service (ESS) and Manager Self-Service (MSS) queries, enhancing user experience and adoption.
• Act as the first point of contact for employee and manager queries related to master data and lifecycle processes.
• Collaborate with HR Business Partners, managers, payroll, COEs, and IT teams to ensure timely resolution of requests and issues.
• Deliver accurate and timely resolutions within defined SLA timelines, ensuring a high standard of service delivery.
• Identify opportunities for process improvement, simplification, and automation to drive efficiency, reduce errors, and enhance employee experience.
• Participate in quality initiatives, audits, and knowledge-sharing activities to support continuous improvement.
• Generate reports and perform ad-hoc data analysis to monitor and improve data quality, while continuously learning and applying innovative approaches.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  
  

• Bachelor’s degree in any discipline.
• 2–3 years of experience in HR Operations, Shared Services, or data management roles.
• Willingness to work in a night shift (5:30 PM – 2:30 AM) in an office-based (on-site) environment.
• Prior experience with Workday (HiNext) and ServiceNow will be an added advantage.
• Good understanding of HR Operations and end-to-end employee lifecycle processes, experience in US region would be preferred
• Good problem-solving skills and ability to manage high volumes of work and consistently meet deadlines.
• Proficient in MS Office tools, with strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Quick learner with a willingness to adapt and grow.
• Proactive and solution-oriented approach, with a strong “can-do” attitude to support stakeholders.
• Proficiency in both spoken & written English language is required.