HR Operations Specialist ServiceNow

About The Role

The Tier 1 HR Support Specialist serves as the first point of contact for employees, managers, and HR stakeholders across the APAC region.

This role is responsible for handling routine HR inquiries, providing guidance on HR policies and processes, and managing HR service requests through

ServiceNow (SNOW).

The specialist will also support Workday (WD) transactions, maintain data

accuracy, and ensure timely resolution of employee requests while delivering an exceptional employee experience.

What You Will Do

• Act as the first point of contact for HR-related inquiries across APAC via ticketing systems, email, and chat.
• Respond to employee questions related to HR policies, benefits, onboarding, offboarding, leave management, employment verification, and other HR programs.
• Manage and resolve HR cases using ServiceNow (SNOW) in accordance with established SLAs.
• Perform routine HR transactions and data updates in Workday (WD), ensuring accuracy and compliance.
• Escalate complex or sensitive cases to Tier 2 HR Operations or Centers of Excellence when appropriate.
• Maintain accurate case documentation and knowledge articles.
• Ensure compliance with company policies, regional labor regulations, and data privacy requirements.
• Collaborate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to resolve employee issues.
• Identify opportunities for process improvements and contribute to knowledge management initiatives.
• Meet service quality, productivity, and customer satisfaction targets.
  
  

What You Need To Be Successful

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery.
• Hands-on experience with ServiceNow case management tool.
• Working knowledge of Workday HR processes and transactions.
• Experience supporting employees across the APAC region is preferred.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced, SLA-driven environment.
  
  

What Makes You Eligible

• You have a working knowledge of English.
• You are willing to travel, if necessary.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required involving late shift hours.
  
  

What We Offer

• Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development
  
  

The Tier 1 HR Support Specialist serves as the first point of contact for employees, managers, and HR stakeholders across the APAC region. This role is responsible for handling routine HR inquiries,

providing guidance on HR policies and processes, and managing HR service requests through ServiceNow (SNOW). The specialist will also support Workday (WD) transactions, maintain data accuracy, and ensure timely resolution of employee requests while delivering an exceptional employee experience.

What You Will Do

• Act as the first point of contact for HR-related inquiries across APAC via ticketing systems, email, and chat.
• Respond to employee questions related to HR policies, benefits, onboarding, offboarding, leave management, employment verification, and other HR programs.
• Manage and resolve HR cases using ServiceNow (SNOW) in accordance with established
  
  

SLAs.

• Perform routine HR transactions and data updates in Workday (WD), ensuring accuracy and compliance.
• Escalate complex or sensitive cases to Tier 2 HR Operations or Centers of Excellence when appropriate.
• Maintain accurate case documentation and knowledge articles.
• Ensure compliance with company policies, regional labor regulations, and data privacy requirements.
• Collaborate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to resolve employee issues.
• Identify opportunities for process improvements and contribute to knowledge management
  
  

initiatives.

• Meet service quality, productivity, and customer satisfaction targets.
  
  

What You Need To Be Successful

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery.
• Hands-on experience with ServiceNow case management tool.
• Working knowledge of Workday HR processes and transactions.
• Experience supporting employees across the APAC region is preferred.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced, SLA-driven environment.
  
  

What Makes You Eligible

• You have a working knowledge of English.
• You are willing to travel, if necessary.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is
  
  

required involving late shift hours.

What We Offer

• HARMAN FlexConnect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week.
• Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and
  
  

personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

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