Head Of Client Services

Head of Client Services - Nudge.new

• Website: https://nudge.new/
• Location: ORR, Bangalore (relocation required)
• Work model: Hybrid split shift — in-office 2:00 PM–7:00 PM, then work-from-home 8:00 PM–12:00 AM (US time-zone alignment)
• Experience: 4–6 years
• CTC: ₹30-35 LPA fixed + performance-linked variable + ESOPs
• Reports to: Founder
• Openings: 1
  

Nudge.new builds AI-native marketing products for small and growing businesses across the US and Canada. We run our clients' entire marketing engine — acquisition (SEO, AEO, Local SEO, paid ads) and retention (email, WhatsApp, SMS) — delivered as a fully managed, Done-For-You service, powered by our AI-native platform, Nudge, and backed by human experts. We give SMBs, agency-quality marketing at a fraction of the price, across verticals from DTC and hospitality to professional services and coaching.

Nudge is founded by ex-founders and leaders of startups like MySmartPrice, Livspace, Brightchamps etc. and is backed by top venture capital firm Accel and some of the biggest angels in India. We're a fast-moving, AI-first team where client success comes first — and we're scaling quickly.

As Head of Client Services / Delivery, you own the engine that keeps our clients happy and growing. You're accountable for delivery quality, client outcomes, and customer happiness across the entire book of business — and for building the team that makes it happen.

Today the delivery org is a lean team of under 10. Over the next 12 months, you'll scale it to 50+, hiring and developing the marketing leads and executives who run our clients' campaigns day to day. You'll define how delivery works — the playbooks, the quality bar, the rituals — and you'll own the numbers that matter: client results, satisfaction, and churn.

You report directly to the Founder.

• Own end-to-end client delivery and client outcomes across acquisition and retention for the entire client portfolio
• Own customer happiness — drive satisfaction, retention, and low churn as the core scorecard of the delivery org
• Build and scale the delivery team from <10 to 50+ in 12 months — hire, onboard, and develop marketing leads and executives
• Lead and coach a growing layer of team leads, each running a pod of marketing executives
• Define the delivery operating model — playbooks, SLAs, quality standards, capacity planning, and review cadences
• Set and hit delivery KPIs (client results, retention, utilization, throughput) and report them to the Founder
• Partner with the product/AI team to push more of delivery onto the Nudge platform and continuously raise quality and efficiency
• Collaborate across strategy, design, and delivery in a cross-functional, AI-first team aligned to US client time zones
  

• Degree from a top-tier college (IITs / NITs / BITs / IIMs) with an exceptional academic record (Engineering and/or MBA preferred)
• 5–6 years of experience with a proven track record of running and scaling operations — ideally in a high-growth startup environment
• Ex-founders will be an added advantage
• Demonstrated success building and leading teams: hiring, developing managers, and scaling headcount quickly
• Genuinely client-first — you measure yourself by client outcomes and retention, not activity
• A true operator's instinct: you build systems and playbooks, not just fight fires
• Comfortable and curious with modern AI tools; eager to build AI into how the team delivers
• Excellent written and spoken English — you'll set the bar for client-facing communication
• Self-driven, highly motivated, and energized by ownership in a fast-paced, ambiguous environment
• Willing to work the split shift (in-office 2–7 PM, then WFH 8 PM–12 AM) and relocate to Bangalore
• Able to join within ~1 month
  

• A rare 0-to-1 leadership seat — build and own an entire delivery org, not inherit one
• Direct line to the Founder and real influence over how the company scales
• Build on an AI-native platform that's genuinely ahead of the curve
• Outsized ownership and impact in a fast-growing, Accel-backed startup
• Meaningful ESOPs — share in the upside you help create
  

• CTC: ₹30-35 LPA fixed + performance-linked variable + ESOPs
• Additional perks: Medical insurance + Lunch + Snacks
• Reports to: Founder
• Location: ORR, Bangalore (relocation required)
• Shift: In-office 2:00 PM–7:00 PM, then work-from-home 8:00 PM–12:00 AM (US time-zone alignment)
  

If this sounds like you, apply directly 👉 email your CV and a short note on why we should hire you [cofounder@nudge.new] with the subject line "Head of Client Services"

Also fill this application form: https://forms.gle/BQLX82yHMZARWf75A 

Our process:

• Direct application (CV + note + Application form)
• Intro call with the Founder + Assignment
• In person interview and deep dive  (case / working session)
• Team & values conversation with founders
• Offer