GRADUATE APPRENTICE TRAINEE

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Role Summary

Entry-level role responsible for monitoring customer open calls, coordinating with dealerships and internal teams and supporting warranty data analysis. The position works closely with the Head of Product Support to ensure timely issue resolution and improved uptime.

Key Responsibilities

Customer Call Monitoring

• Track and analyze open customer complaints/calls
• Monitor ageing, critical cases, and follow up for closure
  
  

Dealer Coordination

• Connect with dealerships to obtain latest status of open calls
• Identify delays and ensure timely updates and actions
  
  

War Room Updates

• Consolidate and present daily call status in war room
• Highlight:

• Critical & ageing cases
• Repeat failures
• Issues needing stakeholder action
  

Parts Coordination

• Follow up with parts team for availability & dispatch status
• Ensure no delays due to parts shortage
  
  

Warranty Analysis

• Analyze warranty failure data & trends
• Prepare reports on:

• Repeat failures
• Component issues
  

Goodwill Tracking

• Monitor goodwill approval status at HO
• Follow up for approval & system regularization
  
  

Reporting

• Share daily/weekly reports on:

• Open calls & ageing
• Warranty failures
• Goodwill status
  

Stakeholder Collaboration

• Work closely with Head of Product Support
• Coordinate with service, parts, warranty, and dealer teams
  
  

Eligibility

• B.E. / B. Tech (Mechanical / Automobile preferred) -2024 &2025 Pass outs only
  
  

Skills Required

• Good communication & follow-up skills
• Basic analytical ability
• MS Excel (basic reporting)
• Coordination & problem-solving mindset
  
  

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

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