Global Banking- Onboarding Manager- Vice President

Job Description

Take on a managerial role within our Commercial & Investment Bank, where youll guide a skilled team dedicated to the implementation of Treasury Products and Services. Youll have the chance to influence team strategy, improve client experiences, and work closely with key internal partners to optimize processes and ensure smooth onboarding. With an emphasis on fostering a client-first culture and nurturing top talent, this role provides a dynamic setting for strategic thinkers eager to make a meaningful impact. Join us and become part of a global organization that values diversity, innovation, and community engagement, offering numerous opportunities for career and personal growth.

As an Onboarding Team Manager within Global Banking, you will lead an experienced team, driving the implementation of Treasury Products and Services. Your role is crucial in shaping team strategy, refining the onboarding process, and enhancing the client experience as they transition to the Chase banking platform. You will utilize your advanced risk management skills to maintain the integrity of our operations, while your proficiency in data and tech literacy will enable you to provide valuable feedback to our internal business partners. Your advanced skills in strategic planning, critical thinking, and stakeholder management will be essential in making impactful decisions that extend beyond the short-term. As a manager, you will be expected to exercise sound judgment, manage a diverse team, and be accountable for the quality and professionalism of service delivery within your area of responsibility.

Job Responsibilities

• Lead the onboarding team in implementing Treasury Products and Services, ensuring adherence to established methodologies and policies.
• Foster a client-centric culture within the team, managing client and partner expectations throughout the onboarding process.
• Utilize advanced risk management skills to identify potential business risks, taking ownership and providing solutions when issues arise.
• Collaborate with Operations and Product Management to streamline onboarding processes, enhancing the client experience and operational efficiency.
• Drive team performance through individual coaching and development, fostering a culture of teamwork and continuous improvement.
  
  

Required Qualifications, Capabilities, And Skills

• Proven leadership and team management skills in a financial services environment, with a focus on client onboarding or treasury services, equivalent to at least 10 years of experience.
• Demonstrated expertise in risk management, with a track record of making sound decisions in line with firm-wide risk management practices and policies.
• Proven ability to influence and establish credibility with stakeholders, with a history of driving mutually beneficial outcomes.
• Advanced proficiency in strategic planning, with experience in defining organizational direction and making resource allocation decisions.
• Strong data and tech literacy, with the ability to interpret models, analyze data, and communicate meaningful insights to drive impact.
  
  

Preferred Qualifications, Capabilities, And Skills

• Skilled in managing change initiatives and overseeing project management activities to ensure smooth transitions and timely, successful client onboarding.
• Proficient in delivering clear presentations to communicate onboarding procedures and updates to clients and stakeholders effectively.
• Experienced in mentoring team members to support their development and promote best practices in client onboarding.
• Adept at implementing cybersecurity measures and maintaining anti-fraud awareness to protect client data and safeguard the onboarding process.
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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