Experience Design Executive Director

Job Description

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director at JPMorgan Chase within Consumer & Community Banking (Cards), you lead experience design strategy to shape end-to-end user journeys across products and platforms. You guide cross-functional collaboration to integrate user needs, business objectives, and technical feasibility into design decisions. You serve as a strategic partner to senior stakeholders across Product, Technology, and Data & Analytics to align on priorities and delivery. You define standards, frameworks, and processes that improve design quality and delivery consistency. You also lead and develop a team while maintaining accountability for design outcomes.

Job Responsibilities

• Define and implement experience design strategies aligned with business objectives and customer needs
• Lead, mentor, and develop a team of designers and researchers, supporting growth, collaboration, and performance
• Partner with stakeholders across Product, Technology, and Data to influence priorities and drive alignment
• Establish and maintain design standards, frameworks, and quality benchmarks
• Apply data insights and performance metrics to inform design decisions and improve user outcomes
• Promote inclusive design and accessibility standards across products and platforms
• Drive adoption of emerging technologies, including AI, to improve design workflows and outcomes
• Ensure effective delivery management, including prioritization, coordination, and execution across initiatives
  
  

Required Qualifications, Capabilities, And Skills

• 7+ years of experience or equivalent expertise in user experience design, with focus on interaction design and information architecture
• Experience designing complex platforms or digital solutions
• Strong knowledge of accessibility standards and inclusive design principles
• Demonstrated experience leading and developing design teams in a global, matrixed environment
• Ability to apply data insights and analytical thinking to design decisions
• Strong stakeholder management and communication skills, with ability to influence senior leaders
• Knowledge of industry trends, technologies, and design best practices
• Experience with or exposure to AI and emerging technologies applied to design workflows
  
  

Preferred Qualifications, Capabilities, And Skills

• Proficiency in design tools such as Figma
• Experience working in Agile or Scrum environments
• Exposure to service design methodologies
• Familiarity with AI-assisted design, prototyping tools, or rapid concept development approaches
• Strong systems thinking approach to design challenges
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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