Experience Ambassador

Work Dynamics

What This Job Involves

Our client Experience Ambassador’s primary goal is building a sense of community within the workspace & create memorable experiences through supporting Client colleagues and their work, regardless of where that is.

Experience Ambassadors create a welcoming atmosphere and is the primary point of contact for client colleagues and their visitors. The Ambassador’s primary goal is to provide a more personal and enhanced level of service at every touch point within the building. The Ambassadors shall champion flexible working and educating staff on its benefits, whilst helping to guide staff to get the most out of their Building. Improving productivity (proactive workplace management) through the convergence of facility services, technology, and workplace, thus creating the employee experience.

• Client Community engagement: You will base yourself within the business and be recognised as the “go-to” person” for any work-related assistance and enrolment in CX events.
• Day to day operations – clientColleague Experience: Be the “go-to” person” for all workplace matters; answer questions and take action to deliver effective solutions.
• Develop a strong relationship with the building users and an understanding of the needs of the colleagues to enhance their experience
• Building a sense of community within the workspace through a local event calendar (align to the regional calendar)
• Deliver an un-compromised colleague experience through curated events based on the employees’ interests
• Support Experience Leads to organize and host events to build up community and promote awareness
• Support on the content management for Workplace Apps and other communication platforms.
  
  

Sound like you? To apply you need to be:

Required

Desired experience and technical skills

• Relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate or start-up would be an advantage
• Proficient computer skills such as MS office and email etiquette
• Flexible to work in shifts
• Excellent communication skills (both verbal and written)
• University Degree holder is an advantage.
  
  

Preferred

• Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
• Have a strong customer-service mentality with a passion for customer experience
• Have a passion for and understanding of the Future of Work (FoW) model
• An organised team player who can build positive relations with client colleagues, clients and visitors
• Possess excellent interpersonal and communication skills
• Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to client
• Be exceptionally organised and well-versed in multitasking
• Be able to handle pressure, think quickly and calmly
  
  

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

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