Executive - IT Support

About Neo

AI is the most significant shift in how work gets done since the advent of the Internet — yet most organizations fail to capture its value. Neo is changing that.

Founded by Bhavin Turakhia — Co-Founder of Zeta, Radix, and Titan — Neo is building an integrated, AI-first suite of products that capture work, centralize context, and make AI a first-class participant in every workflow:

• Tasket — A radically reimagined, AI-native work management platform that centralizes context and makes AI delegation seamless for all work.
• Friday — AI Assistant, co-worker and agent platform, pre-integrated into Tasket, Studio, Drive and 1000+ SaaS platforms.
• Studio — AI-native suite for co-creating docs, spreadsheets and diagrams collaboratively with humans and agents.
• Drive — AI-native repository, where humans and agents can co-work on files.
• Scribe — AI assistant for meetings that goes beyond note-taking and actually does your work while on the call.

About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Key Responsibilities

• Provide first-level technical support for hardware, software, operating systems, printers, email, VPN, Wi-Fi, and network connectivity issues.
• Log, prioritize, track, and resolve incidents and service requests through Orion (Freshservice) ITSM, escalating complex issues to L2/L3 teams when required.
• Install, configure, and troubleshoot desktops, laptops, mobile devices, peripherals, and standard business applications.
• Manage user accounts, password resets, access permissions, and onboarding/offboarding activities in compliance with security policies.
• Maintain IT asset inventory, software licenses, and coordinate hardware repairs and replacements.
• Deploy software updates, operating system patches, firmware, and security updates.
• Provide remote support to users across multiple office locations.
• Ensure meeting room and AV equipment are operational and support business events when required.
• Prepare IT reports, maintain documentation, and contribute to process improvements.
• Collaborate with System Engineering, Network, Security, Procurement, HR, and other teams to ensure efficient IT service delivery.

Skills

• Good knowledge of Windows, macOS, Microsoft 365, Google Workspace, Active Directory/Azure AD, networking fundamentals, and ITSM tools.
• Strong troubleshooting, communication, customer service, and problem-solving skills.
• Willingness to work in rotational shifts and support multiple office locations.

Experience and Qualifications

• Bachelor's degree in information technology, Computer Science, or related field.
• 3+ years of experience in IT Helpdesk or Desktop Support.

Equal Opportunity

Neo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.