EOR Operations Analyst

NOTE: 
1. This role requires you to work from 1.00PM-10.00PM IST.
2. This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week. 

About the role

Rippling is looking for an Operations Analyst to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. It’s a highly cross-functional role which impacts our sales and product teams.

What you will do

• Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
• Conduct filings and registrations with government agencies on behalf of customers
• Review, Build and Improve current operational process and create how-to documentation library
• Review and process inbound communications related to insurance and regulatory tasks
• Build end to end operational process for benefits enrollments to our customers
• Research process requirements for work streams for new products and countries
• Provide feedback on our internal systems and processes to improve our operations
• Work with R&D to improve customer onboarding processes through automation

What you will need

• 4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
• Strong English communication skills (written and verbal)
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus
• Strong research and process development skills
• Structural thinking and problem solving
• Ownership and Proactive attitude towards pushing things to go get done
• Ability to learn quickly and deal with ambiguity
• Ability to work from 1.00 PM- 10.00 PM
• Grit, patience, drive as you would be working with different teams, partners and government agencies

#LI-hybrid

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employees role.