End User Technology Engineer II

About the role:

The End User Technology Engineer II will manage and support the organization’s end-user technology environment, including Microsoft 365, endpoint management, security, data protection, and Windows/macOS platforms.

The role involves troubleshooting, incident and request management, SLA adherence, technology administration, and vendor coordination, while ensuring a secure, reliable, and efficient employee technology experience.

What you will do:

• Microsoft 365 Administration: Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, users, licenses, access, MFA, and security policies.

• Endpoint & MDM Management: Manage Windows, macOS, iOS, and Android devices, including enrollment, configuration, compliance, applications, inventory, and lifecycle.

• Endpoint Security: Administer and support EDR/XDR, DLP, and CASB solutions; monitor alerts and coordinate with the Security/SOC team.

• Windows & macOS Support: Provide L2/L3 support for OS, applications, hardware, VPN, Wi-Fi, certificates, authentication, and performance issues.

• Networking: Troubleshoot basic TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi issues and coordinate with Network teams for complex problems.

• Vendor Management: Manage vendor escalations, support cases, SLAs, upgrades, renewals, and RCA activities.

• ITSM & SLA Management: Handle incidents, requests, problems, and changes while ensuring timely resolution and accurate documentation.

• Process Improvement: Identify recurring issues, drive permanent fixes, and contribute to KB articles, SOPs, and endpoint standards.

What you will need:

• Strong hands-on experience with Microsoft 365, Entra ID, MFA, and Conditional Access.

• Experience with MDM/UEM platforms, preferably Microsoft Intune.

• Working knowledge of EDR/XDR, DLP, CASB, endpoint security, and hardening.

• Strong Windows & macOS administration and troubleshooting skills.

• Good understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxy, and firewall concepts.

• Experience with ITSM, incident/request/change management, and SLA adherence.

• Good vendor management, escalation, and stakeholder coordination skills.

• Basic knowledge of PowerShell, shell scripting, or automation is an advantage.

• 4–7 years of experience in End User Computing, Desktop Engineering, Endpoint Management, or IT Infrastructure.

• Bachelor’s degree/diploma in Computer Science, IT, or a related field.

• Strong analytical, troubleshooting, communication, ownership, and customer-service skills.

• Ability to work independently and collaborate with Security, IAM, Network, Infrastructure, Application, and Vendor teams.

Life at slice: 

Life so good, you’d think we’re kidding:  

• Competitive salaries. Period.  

• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.  

• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.  

• Tailored vacation & leave policies so that you enjoy every important moment in your life.     

• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.   

• Learning and upskilling opportunities. Seriously, not kidding.  

• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”. 

We believe in equality. Period. 

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law. 

We consider all qualified job-seekers with criminal histories in a manner  consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. 

Come join our crew!   

About slice:

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.