Director Strategy And Enablement

Description

About the Role

We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.

The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.

Key Responsibilities

Strategy & Transformation

• Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
• Translate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
• Lead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC Practices
• Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
• Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
• Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
• Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change
  
  

• Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
• Partner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling, and career development programs across GDC locations
• Build talent pipelines for next-generation roles
• Champion a learning culture across the GDC, embedding learning agility, growth mindset as core organizational practices
• Integrate talent readiness as a strategic pillar of every GDC transformation and growth initiative — ensuring people capability keeps pace with business ambition
  
  

• Serve as a strategic thought partner to GDC senior leadership and act as the connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)
• Build trusted relationships with regional delivery leaders, COEs, and cross-functional stakeholders to drive alignment on shared priorities
• Prepare and present executive-level communications, strategic narratives, and business reviews for PS and Salesforce leadership audiences
• Navigate complex, matrixed environments — aligning stakeholders across geographies, time zones, and organizational layers
• Represent the GDC's strategic interests in global PS planning forums and leadership discussions
  
  

• Lead and grow a high-performing Strategy & Programs team within the GDC, providing clear direction, coaching, and development opportunities
• Build a team culture grounded in driving value for stakeholders, and ownership of outcomes
  
  

• 16+ years of experience in strategy, transformation, or programs roles — ideally within professional services, consulting, or a global technology company
• Masters in Business Administration
• Proven ability to lead complex, cross-functional programs in a global, matrixed environment
• Strong analytical and structured problem-solving skills with the ability to translate insight into action
• Exceptional executive communication and storytelling skills — comfortable presenting to C-suite and global leadership audiences
  
  

• Experience within Salesforce Professional Services or a Salesforce SI partner ecosystem
• Familiarity with Salesforce platform capabilities — including Sales Cloud, Service Cloud, Data Cloud, and Agentforce
• Experience with GDC/delivery center strategy