Director-Digital Product Management

Job Description

As part of the Global Merchant & Network Services group (GMNS) the GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the Vice President, Acquirer Platform Transformation, this role will be responsible for leading the product management function for Acquiring modernization , with end-to-end accountability for product strategy, roadmap, execution, and market impact .

You will define and drive the vision for how our Acquiring products evolve, while building and leading a high-performing team that delivers against both near-term commitments and long-term growth opportunities . This role requires a leader who can operate seamlessly across strategy, execution, customer insight, and commercial outcomes .

Responsibilities

As a key member of this team, your responsibilities will include:

• Own product strategy and vision: Define and evolve the product strategy for Acquiring modernization, grounded in customer needs, market trends, and business priorities.
• Drive roadmap and delivery at scale: Ensure the product roadmap is clearly defined, prioritized, and executed with rigor across multiple teams and initiatives.
• Balance short- and long-term horizons: Deliver on committed features and capabilities while identifying and investing in future growth opportunities (e.g., new markets, services, and partnerships).
• Champion customer and partner needs: Establish a strong, systematic approach to incorporating the voice of merchants, acquiring partners, and internal stakeholders into product decisions.
• Leverage market and industry insights: Continuously assess competitive dynamics, regulatory shifts, and emerging trends to inform strategy and maintain differentiation.
• Lead go-to-market strategy: Oversee go-to-market planning and execution for new capabilities, ensuring strong positioning, adoption, and measurable business impact.
• Build and develop a high-performing team: Lead, coach, and scale a team of product managers, setting a high bar for product thinking, execution, and accountability.
• Drive cross-functional alignment: Partner closely with engineering, delivery, design, operations, and commercial teams to align on priorities, manage tradeoffs, and ensure successful outcomes.
• Define success and accountability: Establish clear KPIs tied to business outcomes (e.g., revenue growth, cost efficiency, customer experience) and hold teams accountable for results.
  
  

Qualifications

The successful candidate will have the following:

• Product leadership experience: Significant experience in product management with a track record of leading teams and delivering complex, large-scale products. Experience in payments and/or acquiring strongly preferred.
• Strategic and executional excellence: Ability to define clear strategies and translate them into actionable plans that deliver results in complex, matrixed environments.
• Customer-obsessed mindset: Proven ability to embed customer and partner insights into product development and drive meaningful experience improvements.
• Strong commercial and market acumen: Deep understanding of how market dynamics, competition, and industry trends shape product opportunities.
• Go-to-market leadership: Experience leading or overseeing successful product launches and driving adoption at scale.
• People leadership: Demonstrated ability to build, lead, and develop high-performing teams, including coaching and elevating talent.
• Influence and communication: Exceptional ability to influence senior stakeholders and communicate clearly across technical and non-technical audiences.
• Analytical and data-driven: Strong ability to define success metrics, interpret data, and make informed decisions.
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

---