Delivery Operations Team Lead

Skill required: Commercial Banking Operations - Core Banking

Designation: Delivery Operations Team Lead

Qualifications:MCom/Master of Business Administration

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Primarily responsible for the daily deliveries with quality to meet/exceed the agreed SLA. Ensure that Client Focus, timely delivery & Strict adherence to SOP are maintained. Co-ordinate between Client & Offshore team to ensure all SLAs are met. Backed up with good Knowledge on Commercial lending & Credit Services, should be able to handle client calls on a daily/weekly basis effectively. Drive Client Value Creation and move towards Gen 4 Adhere to all values & policies of Accenture and ensure that all team members follow the same. Spend time with the team members addressing their concerns/areas of improvement and create a team bonding leading the greater efficiency & commitment. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for?

• Should have good experience on the commercial origination process including financial analysis
• Should have good understanding of credit analysis and assessing creditworthiness of the prospect/existing borrowers
• Ensure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA
• Win the confidence of client through regular and proactive interaction
• Handle client queries through e-mail as well as through call
• Adhere to the processing guidelines and meet the accuracy targets set by the team lead
• Active participation in calls with client and their counterparts
• Answering/clarifying the client queries promptly
• Taking full ownership on the report deliveries and quality
• Flexible to work in any shift based on business needs
• Good Excel knowledge and number crunching.
• People Engagement
• Adhere to Internal / External Policy
• Drive Accenture core values within team
• Accounting & Financial Reporting Standards
• Underwriting
• Banking, Financial Services
• Written and verbal communication
• Adaptable and flexible
• Problem-solving skills
• Commitment to quality
• Commercial Lending & Credit Services
• Excel
• Accounts/Finance Knowledge Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts