Customer Support Executive

About Finkraft

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

About The Role

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Key Responsibilities

● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements

● Manage follow-ups via calls, emails, and structured workflows

● Support clients in resolving queries and ensuring smooth process execution

● Maintain accurate tracking of tasks, updates, and outcomes

● Collaborate with internal teams (data, product, operations) to drive closures

● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

Requirements

What We’re Looking For

● Strong communication and interpersonal skills

● High ownership and ability to manage multiple follow-ups

● Comfortable with a mix of office-based work and field interactions

● Basic understanding of Excel/Google Sheets

● Problem-solving mindset with attention to detail

● Prior experience in customer support, operations, or coordination roles is a plus

Benefits Why Join Finkraft

● Work at the intersection of travel and fintech

● High-impact role with direct visibility on outcomes

● Fast-paced environment with strong learning opportunities

● Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.