Customer Success Manager Supply

Overview

Nexverse.ai, a subsidiary of VerSe Innovation, is a fast-growing force in the programmatic advertising landscape. We provide cutting-edge solutions that connect premium publishers and mobile app developers with global demand sources. As we continue to scale, we're looking for a skilled and motivated Customer Success Manager – Supply with 5+ years of experience to support and grow our publisher and supply-side relationships.

Key Responsibilities

• Build and manage strong, long-term relationships with supply partners (SSPs, publishers, app developers).
• Guide partners through onboarding, integration, and ongoing optimization to maximize yield and fill rates.
• Provide strategic recommendations based on data insights to improve performance and revenue outcomes.
• Lead regular check-ins and QBRs to align on KPIs, share insights, and identify upsell/cross-sell opportunities.
• Troubleshoot issues related to inventory, latency, fraud, and integration in coordination with product and tech teams.
• Work closely with internal teams (Product, Operations, Demand, Finance) to ensure partner satisfaction and business continuity.
• Stay up to date on trends in digital publishing, mobile monetization, and supply-side programmatic technologies.
• Educate partners on new platform features, best practices, and market opportunities.
  
  

Required Skills & Qualifications

• 5+ years of experience in customer success, partner management, or account management in AdTech or programmatic supply.
• Strong knowledge of SSPs, header bidding, mobile app monetization, and programmatic supply mechanics.
• Proven ability to manage multiple supply partners and drive measurable outcomes.
• Analytical mindset with experience using data to inform recommendations and strategy.
• Excellent communication skills with the ability to collaborate cross-functionally and represent the company externally.
• Experience with tools such as Google Ad Manager, MoPub, Unity Ads, or other monetization platforms is a plus.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
  
  

What We Offer

In this role, you will be the main point of contact for our supply partners—including web publishers and app developers—ensuring they achieve success using Nexverse.ai's platform. You will drive performance optimization, support integration and monetization strategies, and act as a consultative advisor to help partners grow revenue while delivering seamless operational support.

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