Customer Success Associate

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos: online commerce, in-store operations, and logistics, into one modular, scalable stack.Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, so teams can launch faster, operate smarter, and deliver more consistent customer experiences across every channel.Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences.

Job Summary

We are looking for a dynamic Retail Tech Enabler to drive customer satisfaction, adoption and growth. The ideal candidate will ensure smooth onboarding, issue resolution, and continuous value delivery.

What will you do at Fynd?

• Customer Relationship Management:
• Build and maintain strong, long-term relationships with users.
• Act as a trusted advisor, understanding user needs and providing solutions.
• Conduct regular check-ins and business reviews to ensure user satisfaction.
• Proactively engage users to drive product adoption and prevent churn.
• Onboarding & Training:
• Lead onboarding processes, ensuring users understand and utilize product effectively.
• Develop training materials and conduct sessions for clients and internal teams.
• Issue Resolution & Support:
• Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
• Monitor customer health scores and proactively address risks.
• Data & Reporting:
• Track user engagement and success metrics.
• Provide insights and reports on user feedback, product usage, and retention trends to management.
  
  

Must-Have

Some specific Requirements:

• Knowledge of visual merchandising, space planning, or inventory management.
• 3-4 years of experience in customer success or a related role.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-first approach.
• Ability to analyze customer data and provide actionable insights- either Excel, BQ or SQL
• Experience working with CRM tools and customer engagement platforms.
• Comfortable to travel
  
  

Preferred

• Experience in retail, e-commerce, or SaaS industries.
  
  

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

---