Customer Onboarding Associate

Why Shopflo

Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.

In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.

Startup DNA. Enterprise backing. Real product. Real traction.

The Role

We are looking for an Onboarding Associate to deliver a seamless onboarding experience for every new Shopflo merchant.

You will guide merchants from kickoff to go-live, helping them set up the platform, resolve issues quickly, and build confidence in using Shopflo. This is a customer-facing role that combines communication, problem-solving, and operational excellence.

What You Will Do

• Own the onboarding journey from kickoff to go-live, ensuring merchants have a smooth and successful experience
• Conduct onboarding calls, guide merchants through platform setup, and resolve queries over WhatsApp, Slack, and Google Meet
• Coordinate with internal teams to troubleshoot issues, unblock merchants, and ensure timely launches
• Track onboarding progress, maintain accurate CRM records, and follow up proactively after go-live to drive merchant success
  
  

• 0 to 3 years of experience in customer onboarding, customer success, implementation, or another client-facing role. Freshers with excellent communication skills are welcome to apply
• Strong communication, organization, and problem-solving skills with a customer-first mindset
• Comfortable working across tools like CRM platforms, Slack, WhatsApp, and Google Meet
• Ability to manage multiple onboarding journeys simultaneously in a fast-paced environment
  
  

• Experience with Shopify, ecommerce operations, or SaaS onboarding
• Familiarity with payment gateways, analytics, or ecommerce tools