Consumer Platforms-Bengaluru-Digital Operations - Specialist

Job Description

Platform Solutions At Goldman Sachs, we connect people, capital, and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities. We build and embed cloud-based, developer-centric financial products and services in our clients’ ecosystems to help them better serve their own clients and customers

About The Role

Responsibilities:

• Conduct quality evaluations on high risk processes and customer interactions
• Perform process and customer interaction evaluations to ensure adherence to compliance, procedural and customer experience standards
• Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
• Monitor day-to-day operational activities to ensure alignment with business policies and procedures
• Collaborate with business partners and facilitate meetings to discuss findings and remediation steps
  
  

Basic Qualifications

• Able to deliver accurate written feedback
• 1-3 years of experience
• Excellent interpersonal, organizational, verbal, and written communication skills
• Hands-on experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience in QA/QC or compliance role
  
  

Preferred Qualification

• Bachelors degree in Finance or a related field
  
  

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2026. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

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