Client Relationship Director

Description

Your Role

Your role is primarily focused on leading our business development efforts, building new and maintaining existing client relations and supporting the India studios in successfully identifying and winning projects and developing a consistent pipeline of projects & opportunities.

What You Will Do

Lead Strategic Marketing Planning and Implementation by clearly defining our positioning, key differentiation, research and delivery methodology for our clients, the industry, and other external audiences.

Lead Business and Client Development by leveraging and building upon our local and global relationships and developing new client opportunities.

• Driving topline growth on major accounts focused primarily on the developer and corporate markets.
• Working with India office leadership to develop a plan for existing and new business with actions, outcomes, and goals for growth
• Partnering with India office leaders to assist in identifying and pursuing projects in Hyderabad market as well as across the region.
• Building our reputation through the delivery of world-class projects.
• Assuming financial accountability for the effectiveness of new business development activities.
• Working with India leadership to review current and new business pursuits and best practices and make recommendations for process improvements.
• Working closely with the India marketing team to ensure business development reporting, lead generation, fee development, project marketing and providing assistance with proposal writing.
• Lead and analyze RFI, RFQ, RFPs and other bid documents to ensure timely delivery of fully compliant proposals.
  
  

Lead Key Business Pursuits and deliver signature business opportunities consistent with our Vision and positioning as a premier global design practice.

• Work with our senior practitioners across our Firm in pursuing opportunities to leverage their talent, expertise, and local client knowledge to build the business in key locations globally.
  
  

Collaborate with Client Leadership professionals across the Firm to develop a strategy to build the business both regionally and globally and to ensure we achieve our short and long-term goals.

Collaborate with Project Teams & Leadership to facilitate successful client engagements & project outcomes including resource planning, design quality, conflict resolution and financial performance.

Ensure Office Performance by supporting Office and Studio Leaders in managing people, our clients, and resources of the Office to ensure both reputational and financial goals are achieved.

Other Key Responsibilities

There are several other key responsibilities that will help you build credibility and trust across our Firm and are critical ingredients in your success.

Participate in Office Level Strategic Planning in conjunction with the India leadership team including Office Directors, Practice Area Leaders, and Design & Delivery Leaders. This will include annual strategic planning and regular conversations about the direction of the practice and the Vision of the Singapore office.

Participate & Coordinate Participation in Professional Conferences and Speaking Engagements to establish presence as a leader in the local and regional market and be a spokesperson for our Firm. The office will support your business development efforts with marketing and PR resources to promote your role in the office.

Attend Real Estate Industry Functions representing Gensler India in coordination with the India Office and Studio leadership.

Attract Talent by assisting in recruiting, on-boarding, and integrating new talent in the Region for the development of Practice Areas and Client Relationships.

Coach and mentor client-facing team members in business development skills and help them to build and continue the client relationship

Local & International Business Travel in conjunction with business development, client opportunities, project delivery and internal meetings.

Your Qualifications

• Minimum 15 years of relevant experience
• A recognized degree in Architecture, Marketing or related field
• Excellent communication skills
• Desire to develop, motivate and mentor young design professionals
• Demonstrated success building, nurturing, and sustaining client relationship
  
  

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to "Well-being Week," our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, paid holidays, and paid time off. We also offer a profit sharing plan and twice annual bonus opportunities.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under appliccable regulatory laws.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable regulatory laws.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.

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