Client Operations Analyst

Job Description

Short Description:

Manage overall client queries as part of client charging team

Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers/Clients. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with charging related issues. Root cause analysis and Fix.

Job Summary

As a Client ops Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities

• Adhere to controls and compliance requirements. Report and analyze, handle queries, and manage projects.
• Establish and maintain excellent relationships with the Business partners as well as the people in the Client support groups.
• Perform daily reconciliation for client on T+1 to match the Fees & coms & correct the differences & fix the root cause.
• Get familiar quickly with the fee setup and reconciliation procedure.
• Get familiar quickly with docs (egus), zero brokerage exceptions, and reference data management.
• Execute BAU tasks assigned. Lead process improvement and automation.
• Manage assigned tasks independently with little or no supervision.
• Have a control mindset and be alert to issues and risks that impact the process or the organization.
• Coordinate by working closely with clients, CAM’s, CS teams, clearing teams to analyze/Fix the issues for better client experience
  
  

Required Qualifications, Skills And Capabilities

• Graduate with minimum 4 years of experience in back office operations
• Strong analytical & numerical skills for to understand, Fees & commissions in the F&O space
• Good computer skills ( MS Excel, Word, PPT, Outlook etc)
• A fair understanding of the financial services industry, products and processes especially on Listed Derivative market.
• Good communication skills, ability to articulate processes, issues to a wide range of stakeholders without ambiguity
• Strong time management and prioritization skills
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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