B2B Account Management

Role Summary

We're looking for a B2B Account Manager who will own and manage relationships with our business clients and partners end-to-end. This role is central to driving account growth, ensuring retention, and acting as the key point of coordination between our internal team and external partners/clients. The ideal candidate is a proactive relationship-builder who is equally comfortable on client calls and in spreadsheets tracking account performance.

What You'll Do

- Do business development for B2B customers and identify new opportunities to scale B2B business

- Own the end-to-end relationship for a portfolio of B2B clients/partners, acting as their primary point of contact

- Drive account growth by identifying upsell/cross-sell opportunities and expanding the scope of existing partnerships

- Ensure high retention by proactively addressing client needs, resolving issues quickly, and maintaining strong satisfaction levels

- Coordinate day-to-day operations between internal teams (sales, operations, product/tech) and external clients/partners to ensure smooth execution

- Track and report on account health, growth metrics, and key performance indicators, using data to inform decisions and flag risks early

- Collaborate with internal teams to resolve escalations and ensure a consistently high standard of service delivery

What We're Looking For

- 2–4 years of experience in B2B account management, client servicing, partner management, or a related B2B sales/growth role

- Strong communication and relationship-management skills, with the ability to build trust with external stakeholders

- Comfortable working with data and reporting tools (Excel/Google Sheets, dashboards) to track account health and growth

- Strong ownership mindset with the ability to manage multiple accounts and priorities simultaneously

- Good problem-solving skills and the ability to work cross-functionally with internal teams

- Prior experience in [industry/sector, e.g., retail, D2C, e-commerce, enterprise SaaS — add relevant sector] is a plus

- Bachelor's degree in Business, Marketing, or a related field (preferred, not mandatory)