AVP HR Operations

Job Description

About Us :

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

Context/Scope

The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the market and also provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP – HR Operations will lead the provision of a high-quality and adaptable HR service, coordinating workflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations

Dimensions

Financial

Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations

Market/Role Complexity

Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery

Leadership Responsibilities

Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, and strong team capability.

Purpose of Role

To lead a high-quality HR Operations function by ensuring accurate, timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team

Top 3-5 Accountabilities

Lead the team to ensure delivery of an excellent and accurate HR operations service to customers.

Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.

Act as a role model for HR Co-Ordinator and HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.

Supervise the delivery of HR Operations, leading workflow to ensure accurate, high-quality, and timely provision of services to all customers within the HR department and across the business.

Develop and evaluate team performance with a view to identifying ways of improving performance levels.

Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery.

Qualifications And Experience Required

• 12–16 years of experience in HR Operations,
• People management experience in HR Operations
• Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable.
• Strong proficiency in English
• Proven problem-solving skills.
• Good Planning, Service mentality, influencing, persuasion, and conflict management skills.
• Good interpersonal and administrative skills.
• Ability to communicate with a variety of customers.
• Ability to prioritise work effectively.
• Can work effectively as part of a team.
• Attention to detail and accuracy.
• Ability to observe a high level of confidentiality at all times.
• Positive “can-do” attitude, proactive.