Job Description

- Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.

- Ensure timely respond and communication with merchants with appropriate updates.

- Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.

- Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.

- Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.

- Monitor daily MIS, Business MI & productivity sheets on a daily basis.

- Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: India City: Bengaluru ,Karnataka
Company Website: http://www.mashreq.com/rise Job Function: Finance
Company Industry/
Sector:
Banking

What We Offer


About the Company

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