Assistant Manager

• Supervise day-to-day billing delivery and ensure SLA, quality and control adherence.
• Allocate work, review performance and provide coaching and feedback.
• Act as first escalation point for operational exceptions and stakeholder queries.
• Review billing requests for completeness, coding, tax and approval requirements.
• Resolve billing exceptions and coordinate with sales, operations, finance and customer teams.
• Maintain billing schedules, trackers, invoice distribution records and supporting audit trail.
• Perform invoice uploads to customer portals and monitor acceptance or rejection status.
• Complete billing reconciliations and support revenue and AR month-end close activities.
• Prepare billing accuracy, timeliness, unbilled and exception reports.
• Review SOPs, controls, reconciliations and management reports.

Identify root causes, corrective actions and improvement opportunities

Responsibilities

• Supervise day-to-day billing delivery and ensure SLA, quality and control adherence.
• Allocate work, review performance and provide coaching and feedback.
• Act as first escalation point for operational exceptions and stakeholder queries.
• Review billing requests for completeness, coding, tax and approval requirements.
• Resolve billing exceptions and coordinate with sales, operations, finance and customer teams.
• Maintain billing schedules, trackers, invoice distribution records and supporting audit trail.
• Perform invoice uploads to customer portals and monitor acceptance or rejection status.
• Complete billing reconciliations and support revenue and AR month-end close activities.
• Prepare billing accuracy, timeliness, unbilled and exception reports.
• Review SOPs, controls, reconciliations and management reports.

Identify root causes, corrective actions and improvement opportunities

Qualifications

Bachelor or Master degree in Finance and Accounting 6 - 9 Years - billing