ASSISTANT MANAGER - QMS

Sansera Engineering is an engineering-led integrated manufacturer of forged complex and high-precision components

for the automotive, non-Automotive and Aerospace sectors. With a rich legacy spanning over three decades, Sansera

Engineering is committed to delivering quality products to its global clientele. As we continue to expand our operations

and workforce, As we continue to expand our operations and workforce, we are seeking talented and dedicated

individuals to join our team.

PRIME FUNCTION

On time response to customer and Co-ordinate between manufacture team and customer , PDI, SPC ,Product audit & Layout inspection, NPD

Productivity (P)

JOB DESCRIPTION / RESPONSIBILITIES

• Monitoring of customer complaints as per the target provided
  
  

• To login all the customer complaints in IMS daily.
• To ensure and initiation of appropriate corrective and preventive actions for reduction of problems at customer end.
• To ensure customer requirements are understood by all concerned people
• Display one point lesson and provide training to concerned people.
• To act as a guide, trainer, facilitator in resolving customer complaints.
• To ensure training of people on QC tools and other problem-solving techniques,
• To participate in CFT meeting like, APQP, FMEA and contribute for the Development.
• Process Improvement.
• Analysis of Customer returned component & CAPA for the same.
• Initiate CAPA for customer complaints.
• Preparation of Management Information System.
• To meet customer specific requirements eg PPAP, Capability reports.
• To ensure daily basis portal verification and monitoring
• Conducting process audit as per plan
• Coordinates for new projects and attending review meetings
• Conducting & monitoring the product audit as per plan
• Monitoring layout inspection
• Responsible for PDI function.
• Conducting VDA audits as per plan (VW, AMG and Daimler, etc.)
• Continual improvements monitoring
• Conducting & Monitoring SPC study as per plan
• Conducting internal audits as per plan
  
  

• Implementation of QC and Kaizen
  
  

• Achieving Quality department objectives
  
  

• Work place safety
  
  

• Ensure Resources conservation for achieving Environmental performance.
• Focus on Zero Environmental Incident,
• Knowledge on OCP, Work instruction, EMP
  
  

• Focus and reduce GHG Emsiion reduction in your process and activity
• Reduce water Conservation, Reduce Waste reduction
• Follow Organization Business ethics and code of Conduct and all ESG policy adherence
  
  

• Layout audit report approval.
• Product audit report approval.
• Authority to stop out going product to customer if any deviations noticed.
• Authority to share the action plan to the above listed customers
• To interact with customers with regard to customer complaints.
• To upload analysis report of customer complaints like a customer Representative.
• To ensure submission of customer complaint analysis report from respective plants as per stipulated.
• Daily review & Update of customer portal.
• Review and approval of New product PPAP documents
  
  

• Knowledge of inspection methods
• QA core tools (FMEA, APQP, SPC, MSA, PPAP)
• Knowledge of customer requirements.
• Knowledge of IATF 16949/ISO14001/ISO45001 requirements.
• Knowledge of customer portals access.
• Knowledge of measurements and inspection methods
• Ability to understand Product drawing
• Knowledge of process (Forging & Machining).
• Knowledge Of wrench software.
• Knowledge of Kaizen, QCC & 7QC tool problem solving.
• Knowledge of customer portals
• Knowledge of product fit and functions.
• Usage / Utilization of SAP.
  
  

• Through KPI or PMS
• Layout and product audit NC action plan closure
• Zero NC’s in external audit related to the above listed responsibilities.
• NG should not out flow from PDI.
• Ensure necessary documented information are maintained and retained as per (ISO 9001:2015, IATF 16949:2016, ISO 14001:2015, ISO 45001:2018) Standard as well as customer specific requirements.
• New product development Quality and productivity targets