Asset And Configuration Manager L1

Job description:

Job Description

Do
RESPONSIBILITIES
    Populating the CMDB 
    Ensuring the pre-defined activities are aligned with the Change Management process 
    Ensuring the CMS provides accurate and up to date information. 
    Ensuring regular snapshots and Configuration Baselines are taken and protected 
    Triggering an auditing process on the CMDB 
    Implementing a Communications plan upon changes in the CMDB, using the RACI model. 
    Ensuring backups are taken as appropriate 
    Considering the usage of a Definitive Media Library as appropriate. 
    Making recommendations for Service Improvement Plans 
    Ensuring the Service Asset and Configuration process is performed as designed. 
    Developing a Service Asset and Configuration Management process m
    Ensuring the Service Asset and Configuration Management process is fit for purpose. 
    Ensuring process description meets objectives 
    Sponsorship, design, and continual improvement of the process and its metrics. 
    Following the organizations policies relating to employment

KEY SKILLS AND COMPETENCIES
    Good analytic and decision-making skills. 
    Good communication skills. 
    Good presentation skills. 
    Must have conflict resolution abilities.
    Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
    IT hardware and Software setup, management and troubleshooting capabilities
    Configuration Management experience on document control, source code management, and Defect Management tools
    Should be able to create a CMDB repository
    Should have understanding of the software development  lifecycle
    Experience of working in a multi-site environment
    Extensive experience with SCM tools and with build automation software
 

Mandatory Skills: ServiceNow Software Asset Management .

Experience: 5-8 Years
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