Apprentice - FandB Service Trainee

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities

Service Operations

• Assist in setting up the restaurant, buffet, and tables according to service standards.
• Help in serving food and beverages to guests under supervision.
• Clear tables, reset covers, and maintain cleanliness during service hours.
• Support in banquet setup, coffee breaks, and event service.
  
  

• Greet guests warmly and escort them to tables when required.
• Take basic orders under supervision and communicate them to the kitchen/bar.
• Attend to guest needs, refill water, and ensure a pleasant dining experience.
• Handle guest requests and communicate any issues to the supervisor immediately.
  
  

• Assist in preparing mise-en-place (cutlery, glassware, napkins, condiments).
• Learn sequence of service and brand SOPs.
• Support room service operations—tray setup, delivery, and clearance.
• Maintain stock of service equipment and report shortages or breakage.
  
  

• Follow all hotel hygiene, sanitation, and grooming standards.
• Handle food, beverages, and equipment safely.
• Ensure proper cleanliness of restaurant areas, service stations, and equipment.
  
  

• Participate in on-the-job training sessions for service techniques, upselling, menu knowledge, and guest handling.
• Shadow senior associates to understand workflow and guest service standards.
• Learn billing procedures, POS usage, and order-taking basics.
  
  

• Strong communication and interpersonal skills
• Pleasant personality and guest-focused attitude
• Basic computer knowledge
• Willingness to learn and follow instructions
• Confidence and professionalism