Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Contact Center Implementation

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure seamless operation of critical applications that support business functions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system reliability and efficiency.
• Document troubleshooting processes and solutions to build a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.
• Continuously monitor system performance and recommend improvements to prevent recurring problems.
  
  
  

• Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
• Strong problem-solving abilities with a focus on diagnosing and resolving technical issues within cloud-based contact center environments.
• Experience working with cloud infrastructure and understanding of cloud service models and deployment strategies.
• Ability to analyze system logs and performance metrics to identify root causes of incidents.
• Familiarity with incident management and ticketing systems to track and resolve support requests efficiently.
• Excellent communication skills to effectively collaborate with technical teams and stakeholders.
  
  
  

• The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.