Application Support Analyst

This role is for one of the Weekdays clients

Salary range: Rs 500000 - Rs 1100000 (ie INR 5-11 LPA)

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

We are seeking a Technical Support Specialist with strong expertise in BIM360 and Construction Cloud tools to deliver high-quality support and drive customer success. This role focuses on resolving technical issues, enabling product adoption, and ensuring customers derive maximum value from design and construction platforms. You will act as a key touchpoint for customers, combining technical problem-solving with a customer-first approach.

Requirements

Key Responsibilities

• Provide technical support across channels such as calls, chat, and support cases, ensuring timely and effective resolution
• Troubleshoot product issues related to BIM360, ACC, and associated tools, identifying root causes and solutions
• Manage and prioritize support tickets while meeting defined SLAs and maintaining backlog hygiene
• Communicate clearly with customers, providing updates and setting expectations throughout the resolution process
• Handle escalations and ensure critical issues are resolved with urgency and ownership
• Contribute to and maintain internal knowledge bases using structured documentation practices
• Collaborate with product, engineering, and cross-functional teams to resolve complex issues and improve product experience
• Support customer onboarding and adoption by guiding users on best practices and configurations
• Provide feedback to internal teams on recurring issues, feature gaps, and improvement opportunities
  
  

• 3-8 years of experience in technical support, preferably in SaaS or cloud-based platforms
• Strong hands-on expertise in BIM360, Autodesk Construction Cloud, Revit, and Navisworks
• Solid understanding of construction, BIM workflows, and design collaboration tools
• Proven ability to troubleshoot complex technical issues and deliver effective solutions
• Experience working with CRM and support tools to manage customer interactions
• Strong communication skills with the ability to explain technical concepts clearly
• Customer-focused mindset with strong ownership and accountability
• Ability to collaborate across teams and handle multiple priorities efficiently
• Analytical thinker with a proactive approach to problem-solving and continuous improvement