API Support Specialist I

Under direct supervision,

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customers scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.
  
  

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.
  
  

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.
  
  

• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.