AI Success Senior Manager

About Impact Analytics

Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.

What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.

For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.

The impact that you will be making

Strategic Ownership

• Own the end-to-end post-go-live journey for strategic accounts (Retail/CPG focus)
• Develop and execute long-term Customer Success Roadmaps aligned to client KPIs (e.g., forecast accuracy, OTIF, inventory turns, lost-sales reduction)
• Serve as the primary escalation point and orchestrate cross-functional resolution (Support, Product, R&D)
  
  

• Drive utilization & adoption metrics (active users, workflow completion, AI-agent engagement)
• Conduct Value Baselining Workshops and track ROI using Impact Analytics’ proprietary metrics framework
• Lead QBRs / EBRs with data-backed narratives on business impact (e.g., “$XM inventory reduction”, “X% improvement in Forecast Accuracy”)
  
  

• Build and nurture C-level sponsorship (Chief Supply Chain Officer, VP Planning, CIO)
• Position clients as references – case studies, speaking at Impact Analytics events, co-innovation labs
• Act as the voice of the customer internally; influence product roadmap with field insights
  
  

• Proactively identify at-risk accounts via health scores, NPS, and usage trends
• Uncover expansion opportunities (new modules, user seats, adjacent use cases) in collaboration with Sales
• Negotiate renewals and secure multi-year commitments
  
  

• 12–15 years in Customer Success, Account Management, or Consulting within supply chain SaaS (Blue Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.) Deep domain expertise in Demand Planning, Replenishment, DRP, and Inventory Optimization
• Proven track record of driving $5M+ ARR retention/expansion in post-go-live environments
• Experience leading QBRs with C-suite and delivering ROI storytelling
• Strong analytical horsepower – comfortable with KPIs, SQL-lite queries, and BI tools
• Hands-on experience with AI/ML-driven planning tools or Agentic AI workflows
• Certification in APICS CPIM/CSCP, Kinaxis, Blue Yonder or o9
• Prior P&L ownership or team leadership (4-10 direct reports)
• Executive presence, stakeholder management, and influence without authority
• Bias for action in fast-paced, ambiguous environments P
• Passion for Retail/CPG transformation and measurable business outcomes
  
  

• An opportunity to be part of some of the best enterprise SaaS products to be built out of India.
• Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
• A flat, collegial work environment, with a work hard, play hard attitude.
• A platform for rapid growth if you are willing to try new things without fear of failure.
• Remuneration with best-in-class industry standards with generous health insurance cover
  
  

• Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
• Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
• Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
• Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
• Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
• Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.