Admin Executive - Support

About ExcelR

ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India’s fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving community of 300,000+ learners, ExcelR delivers impactful learning experiences across the globe. We proudly collaborate with premier institutes like IIT Madras, IIT Jammu, IIT Roorkee, and BITS Pilani, offering cutting-edge programs.

Designation: Admin Executive - Support

We are looking for a female candidate who can efficiently manage multiple queries and provide excellent support to learners throughout their journey on our platform.

Key Responsibilities

• Handle a high volume of inbound and outbound Calls/Mails/Messages with learners.
• Assist learners with onboarding and platform navigation.
• Address queries related to assessments, tests, results, certificates and course progress.
• Follow up with learners to gather required information and ensure issue resolution.
• Maintain accurate records of learner interactions and support requests.
• Coordinate with internal teams to resolve learner concerns promptly.
• Need to meet Targets.
  
  

• Excellent verbal and written communication skills.
• Strong customer service orientation with a polite and professional approach.
• High level of patience and empathy while handling learner concerns.
• Ability to manage multiple tasks and queries simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable with intensive calling and learner engagement.
• Attention to detail and ability to handle administrative processes accurately.
• Basic proficiency in CRM tools, spreadsheets and online platforms.
  
  

• Experience in customer support, learner support, academic operationss, counseling or customer success roles.
• Experience in the EdTech, training or education sector.