Accounts Receivable Specialist

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, weve evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. 

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users. 

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Equal Employment Opportunity:

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination. 

Ready to scale? Let’s build the future of engagement together.

• Life@MoEngage 

• Tech@MoEngage (Blogs) 

• Leading Mind - Podcast
  
  Roles and Responsibilities

•   Connect with customers to secure payments and identify key problem accounts for manager’s review.

•   Research outstanding balances and resolve customer issues by coordinating with the Internal team.

•   Responsible for advising clients on alternative solutions in case of payment failures/ disputes.

•   Lead collection discussions on key accounts during internal team calls.

•   Work within the dealdesk/sales-ops and CS team to resolve billing disputes and credit note requests.

•   Responsible for assisting the manager on Monthly closure of Invoicing·

•   Responsible for addressing client queries and resolving them in a timely manner.

•  Coordinate dispatch of documents and forward credit for accepted documents

Requirements

•   BS degree in Finance / Accounting preferred

•   2-3 years of experience in collections and invoice payment processing. 

•   Experience in agile & fast-paced environment

•   Proficient in Microsoft Office Suite, with an emphasis on Excel

•   Ability to work closely and effectively in a team environment across all facets of the Company

•  Strong organizational skills with the ability to manage competing priorities and deadline pressures effectively for customers.