Supply Chain Operations Specialist

Skill required: Reverse Logistics - Supply Chain Execution

Designation: Supply Chain Operations Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Optimize the Carrier Services Logistics processes, through the construction of a professional and high-performance work team that continuously seeks to increase levels of productivity and efficiency through adherence to productivity and service indicators, root cause analysis of issues, implementation of action plans for operational problems. Understand, maximize and improve all refusals, over, short, damages, carrier claims, transportation accessorial management and OSD dispute management processes for the US and Canada business. Demonstrate effective communication, attention to detail, negotiation, solving problem thinking, and demonstration of all company values. Proactively take the lead on any situation above, follow best demonstrated practices to ensure the best execution of daily activities. Major Duties/Responsibilities:

• Coordinate and ensure the accurate execution of the CS Logistics end to end processes to support and maintain monthly required results related to the Carrier Services Team. The end-to-end responsibilities include:
• Review and resolve of any delivery issue when a carrier arrive at a customer’s location OSD (Overs, Shorts and Damaged and Refusal process
• Negotiation and Disposition of refused/damaged products as orders are being delivered with Carriers and internal teams
• Creation of credit/debits to customers if needed due to overages, shortages and damages that are posted in the portal throughout the day for disposition
• Managing transportation accessorial fees approvals for outbound shipments
• Disposition/reporting of third-party carrier accidents as orders and STO’s are being delivered
• Communicate to Carriers their freight claims and meet monthly with the Carrier Service Manager to review outstanding claims
• Monitor and resolve accordingly open disputes in High Radius related to Refusals, redeliveries, Overs, Shorts and Damaged
• Monitor open and collection of freight claims
• Monitor and assure pool carrier product returns and the fumigation process to credit the Customers
• Follow up on Customer Returns
• Build and maintain a work team with qualified, professional and high-performance personnel, through the recruitment and development of personnel based on training, coaching, mentoring.
• Permanently maintain a backup plan that generates learning for new accounts / clients, development of new skills and versatility in the administration and involvement of team members in special projects. What are we looking for? Education: any Bachelor’s degree, Logistics, Business, Marketing, Communication or related field will be added advantage Skills and abilities required:
• Computer skills including data entry, PC, Windows, database, and spreadsheet techniques.
• Understanding of Electronic Data Interchange and related transactions.
• Understanding of Logistics information systems and system handoffs (i.e., SAP)
• Understanding of warehouse operations
• Understanding of carrier operations.
• Order to Cash process knowledge, understanding of related transactions, policies and guidelines, and performance measurements.
• Understanding of customer operations and customer requirements.
• Attention to detail.
• Interpersonal communication skills, relationship management, and collaboration skills
• Understanding of product line and related Logistic product characteristics.
• Understanding of customer groups and unique requirements such as in-bound distribution.
• Ability to make effective cost and service decisions
• Ability to prioritize many tasks and decisions.
• Experience in SAP S/4
• Fluent English
• Strong follow-up skills
• Strong initiatives
• Adaptive to fast and continuous change
• Strong oral and written communication skills
• Interpersonal communication skills, relationship management and collaboration skills.
• Strong analytical and problem solving skills
• Effective influence others
• Approachability & responsiveness
• Novel & adaptive thinking.
• Develop self & others Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts