Integration Engineer

ServiceNow ITOM & Kafka Integration Engineer

📍 Bangalore, India

🏢 Hybrid

Build Event-Driven Monitoring & Observability at Enterprise Scale

We are looking for an experienced ServiceNow ITOM & Kafka Integration Engineer to design, implement and optimize enterprise event management, monitoring and observability solutions.

This is a hands-on engineering role focused on integrating ServiceNow ITOM Event Management with enterprise monitoring platforms and Confluent Kafka, enabling reliable real-time event ingestion, processing, correlation and business service visibility.

You'll work across ServiceNow, event streaming and observability ecosystems within a complex enterprise environment.

What You'll Do

• Design, develop and support integrations between ServiceNow ITOM and enterprise monitoring platforms.
• Configure, maintain and optimize Kafka topics, partitions and consumer groups.
• Build integrations using REST APIs, Webhooks and ServiceNow IntegrationHub.
• Develop and support event-driven architectures and real-time streaming solutions.
• Implement event ingestion, correlation, alert management and operational optimization.
• Integrate ServiceNow with monitoring and observability platforms such as Dynatrace, SolarWinds, Azure Monitor, Aternity and ThousandEyes.
• Support CMDB, Service Mapping and CSDM alignment.
• Develop reusable integration components, patterns and technical standards.
• Troubleshoot complex integration and platform issues.
• Collaborate with Infrastructure, Platform, Operations and vendor teams.
• Contribute to Agile and DevOps delivery and platform governance.

What We're Looking For

✔ Strong hands-on experience with ServiceNow ITOM.

✔ Hands-on experience with ServiceNow Event Management — mandatory.

✔ Strong experience with Confluent Kafka administration and operations.

✔ Experience designing or supporting event-driven architectures and real-time data streaming.

✔ Experience configuring Kafka topics, partitions and consumer groups.

✔ Experience with Kafka Connect and connectors.

✔ Experience developing Kafka producers and consumers.

✔ Integration experience using REST APIs, Webhooks and IntegrationHub.

✔ Development or scripting experience with Python, Java or equivalent technologies.

✔ Strong understanding of event ingestion, correlation, transformation and alert lifecycle management.

✔ Experience with CMDB and Service Mapping and understanding of CSDM.

✔ Experience working with enterprise monitoring and observability technologies.

Nice to Have

⭐ Avro and/or Protobuf schema management.

⭐ Kubernetes and Docker.

⭐ Microsoft Azure.

⭐ Experience within large enterprise and multi-vendor environments.

⭐ Experience establishing governance, technical standards and reusable integration patterns.

⭐ Agile and DevOps delivery experience.

Interested?

If you combine strong ServiceNow ITOM Event Management expertise with hands-on Kafka and enterprise integration experience, we'd like to hear from you.

Apply today with your updated CV.