Customer Success Manager

Want a remote role where your ability to build relationships and solve problems helps clients and teams grow together? At ClearDesk, you’ll work from home, bring real value to global businesses, and be a vital part of a team that believes in long-term success, not just short-term support.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Client Success Manager

Imagine being the person who keeps client partnerships strong, steady, and successful. You’re checking in on a client’s goals and making sure they’re getting real value from their ClearDesk team. You’re identifying expansion opportunities, spotting early signs of churn, and making proactive moves to keep things on track.

You don’t just solve problems. You build trust. You listen closely, give honest guidance, and serve as a strategic partner from day one. Behind every decision you make is one goal. To help both the client and their ClearDesk team succeed together.

As a Customer Success Manager, you’ll support a portfolio of U.S. clients across different industries. You’ll be their go-to contact, their advisor, and their advocate inside ClearDesk. You’ll also work closely with our internal teams to align on strategy and deliver the best possible client experience.

What Your Days Might Look Like:

• Build strong relationships with client decision-makers and team leads
• Guide clients through onboarding and success planning.
• Run discovery of client pain points, business goals, action plans, and the path toward expansion.
• Act as a strategic advisor, helping clients align their talent and business goals
• Monitor client health and usage metrics to spot risks and opportunities early
• Address concerns, resolve escalations, and keep communication clear and proactive
• Guide clients through expansion opportunities and service enhancements
• Regular check-ins with existing clients.
• Partner with internal teams in Sales, Recruiting, HR, Finance and Operations to ensure a seamless experience
• Represent the voice of the client and share insights to help improve service delivery
• Maintain CRM system (Hubspot) with notes, tasks, action items as necessary.

Who We Think Will Thrive in This Role:

• You have 3 to 5 years of experience in Customer Success, Account Management, or a similar client-facing role
• You’re great at building long-term relationships and managing multiple accounts
• You’re proactive, detail-oriented, and calm under pressure
• You’re comfortable having both strategic conversations and tough feedback discussions
• You communicate clearly and professionally in English, both spoken and written
• You know how to analyze client data, draw insights, and act on them
• You collaborate well across teams and thrive in a remote-first environment
• You are comfortable using Hubstaff and other remote productivity tools
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with a remote-first team that genuinely values your time, contributions, and growth. You’ll be part of a culture that supports one another, celebrates wins, and stays focused on building meaningful careers while helping the business thrive.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time
• We provide HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).