Customer Success Executive

Job Title: Customer Success Executive

Location: Bangalore

Industry: Fintech / SaaS

Employment Type: Full-Time, Permanent

Working Days: Monday to Saturday

About Us-

Language- English, Hindi and other regional language mandatory.

DIGITAP.AI is an Enterprise SaaS company providing AI/ML-powered onboarding, alternate data, risk management, and compliance solutions for digital-first businesses. Our products help organizations automate customer onboarding, improve decision-making, reduce fraud, and streamline verification processes while maintaining regulatory compliance.

Role Overview-

We are looking for a Customer Success Executive to support clients in their day-to-day use of Digitap products. The role involves handling client queries, assisting with onboarding activities, investigating reported issues, and coordinating with internal teams to ensure timely resolution and a seamless client experience.

Key Responsibilities:

• Act as the primary point of contact for client queries and issues.
• Investigate reported concerns and perform initial troubleshooting.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Support onboarding and implementation activities as required.
• Guide clients on product usage and expected behaviour.
• Maintain accurate records of client communications and issue updates.
• Ensure timely responses and follow-ups on client requests and concerns.
  
  
  

• Bachelor's degree in any discipline.
• 0–2 years of experience in customer success, product support, technical support, operations, or similar client-facing roles.
• Basic understanding of REST APIs and JSON structures.
• Familiarity with API testing tools such as Postman will be an advantage.
• Proficiency in spoken and written English and Hindi is mandatory.
• Strong analytical thinking, problem-solving ability, and ownership mindset.
• Ability to manage multiple priorities and work collaboratively across teams.