Customer Service Analyst

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:French - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The French-Speaking Recruitment Support Specialist serves as the primary point of contact for French-speaking candidates throughout the hiring process. The role focuses on delivering an exceptional candidate experience by handling inbound and outbound calls, answering candidate queries, scheduling interviews, providing application status updates, guiding candidates through recruitment and onboarding steps, and maintaining accurate records in the recruitment system. Working closely with recruiters and hiring managers, this role ensures timely communication, resolves candidate concerns, and supports a smooth, efficient, and customer-centric recruitment process. C1-level French proficiency is mandatory. Key Responsibilities:

• Engage with French-speaking candidates via phone, email, and chat.
• Guide candidates through the recruitment and onboarding process.
• Schedule interviews and provide timely updates on application status.
• Answer candidate queries and resolve concerns professionally.
• Maintain accurate candidate records in the recruitment system.
• Collaborate with recruiters and hiring teams to ensure a seamless hiring experience. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Requirements:
• C1 or higher proficiency in French (mandatory).
• Strong verbal and written communication skills in French and English.
• Experience in customer service, recruitment coordination, or candidate support is preferred.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple candidate interactions while maintaining high service standards. Roles and Responsibilities:
• Key Responsibilities:
• Engage with French-speaking candidates via phone, email, and chat.
• Guide candidates through the recruitment and onboarding process.
• Schedule interviews and provide timely updates on application status.
• Answer candidate queries and resolve concerns professionally.
• Maintain accurate candidate records in the recruitment system.
• Collaborate with recruiters and hiring teams to ensure a seamless hiring experience.