Strategic Key Account Manager 09F25

The Strategic Key Account Manager is a pivotal role within the organization, tasked with fostering and nurturing long-term relationships with high-value clients. This position requires a deep understanding of the client's business needs and aligning them with the company’s offerings to ensure mutual success. The role demands strategic planning, the ability to identify growth opportunities, and excellent communication skills to maintain and expand partnerships. The Strategic Key Account Manager serves as the primary point of contact and will be responsible for addressing client inquiries, resolving any conflicts that arise, and ensuring the delivery of high-quality service. With a focus on maximizing customer satisfaction and retention, the Strategic Key Account Manager will collaborate with various internal departments to deliver on the client's objectives.

Responsibilities

• Develop and maintain strategic relationships with key account clients to drive business growth.
• Identify and assess client needs to provide tailored solutions and achieve objectives.
• Collaborate with internal teams to ensure timely delivery of products and services.
• Monitor market trends and competitor activities to develop strategic account plans.
• Lead negotiations to secure long-term agreements with key accounts.
• Prepare and present regular reports on client interactions and business performance.
• Coordinate with the sales team to align on goals and deliverables for key accounts.
• Conduct regular client meetings to review performance and strengthen relationships.
• Identify opportunities for upselling and cross-selling within existing key accounts.
• Resolve any client issues effectively and ensure their satisfaction with the services provided.
• Develop comprehensive plans to expand the company's market presence through key accounts.
• Maintain a thorough knowledge of the company’s products, services, and industry trends.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in account management or sales, preferably in a strategic role.
• Excellent communication and interpersonal skills to build strong client relationships.
• Strong analytical skills to identify client needs and develop strategic solutions.
• Ability to work independently and collaboratively within a team environment.
• Exceptional problem-solving skills to address client issues and concerns promptly.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.