Sales Advisor (225-921)

A Sales Advisor is pivotal in driving the growth and success of a company by effectively engaging with customers and offering products and services that align with their needs. This role requires a blend of persuasion and empathy, as well as a deep understanding of the products offered. Sales Advisors are responsible for fostering relationships, understanding customer requirements, and maintaining a high level of customer satisfaction. They work on the frontline of the business, serving as the first touchpoint for customers and subsequently managing the sales process from inquiry through to the completion of the transaction. Success in this position requires an individual who is proactive, goal-oriented, and has excellent communication skills. The Sales Advisor also needs to thrive in fast-paced environments, adapting to changing product offerings and market conditions efficiently.

Responsibilities

• Identify and assess customers' needs to recommend the right products and services.
• Conduct product demonstrations and presentations to effectively engage customers.
• Maintain thorough product knowledge to answer customer inquiries accurately.
• Create seamless customer experiences throughout the sales process.
• Track sales targets and contribute to team goal-setting initiatives.
• Manage customer accounts and ensure all information is accurately recorded.
• Provide feedback to management for continuous process improvement.
• Build and strengthen long-term customer relationships through exceptional service.
• Stay updated on industry trends and competitor activities in the market.
• Handle customer complaints and concerns promptly and professionally.
• Coordinate with the marketing team to develop effective sales strategies.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Requirements

• Proven sales experience in a customer-focused retail environment is essential.
• Strong interpersonal and communication skills to engage with diverse customers.
• Ability to work independently and collaboratively in a team setting.
• Proficient in using CRM software and sales tracking tools for efficiency.
• Results-oriented mindset with a track record of meeting or exceeding targets.
• Capable of adapting to changing priorities and product lines swiftly.
• A high school diploma or equivalent is required; relevant higher education is a plus.