Relationship Officer 10F25

As a Relationship Officer, you play a crucial role in managing business relationships with customers and ensuring that clients receive excellent service. You will act as the primary contact point for a portfolio of clients, addressing their queries, providing them with required banking solutions, and ensuring their satisfaction with the services provided. Your role involves building and maintaining strong, long-lasting customer relationships, understanding customers' needs, and being able to offer personalized banking solutions. You will also be responsible for identifying potential sales opportunities to maximize revenue, promoting the bank's products and services, and contributing to client retention and acquisition strategies. Strong communication and analytical skills are essential for this role, as is a customer-oriented attitude and commitment to providing outstanding customer service.

Responsibilities

• Develop and maintain strong, lasting relationships with clients to ensure satisfaction.
• Act as the key contact point for customer inquiries and service requests.
• Identify customer needs and provide personalized banking solutions to address them.
• Promote and sell bank products and services based on client requirements.
• Monitor client account activity to ensure compliance with banking regulations.
• Resolve client issues or complaints efficiently while maintaining professional standards.
• Conduct regular follow-ups to ensure resolution of customer queries and issues.
• Collaborate with internal departments to address and resolve complex issues.
• Analyze financial data to identify potential sales opportunities for the bank.
• Contribute to client retention strategies and enhance customer loyalty programs.
• Prepare and maintain records of client interactions and transactions promptly.
• Stay updated with banking products and services to provide accurate information.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Prior experience in customer service or relationship management roles preferred.
• Strong communication and interpersonal skills with a customer service focus.
• Ability to analyze client data to identify sales opportunities effectively.
• Excellent problem-solving skills with the capability to handle customer complaints.
• Proficient in using banking software and other financial tools and applications.
• Commitment to confidentiality and knowledge of banking compliance regulations.