Receptionist - Healthcare 26F26

The role of a Healthcare Receptionist is pivotal to the smooth operation of medical facilities, serving as a bridge between healthcare providers and patients. As the first point of contact, the receptionist is responsible for creating a welcoming environment, managing appointments, handling inquiries, and ensuring that the patient experience is as pleasant and efficient as possible. A successful Healthcare Receptionist employs both organizational prowess and excellent interpersonal skills to manage a dynamic environment where multitasking is essential. This position requires a deep understanding of healthcare protocols and the discretion to handle sensitive patient information with confidentiality. Working in a healthcare setting means contributing to the overall patient experience, which requires empathy, patience, and a commitment to customer service excellence.

Responsibilities

• Greet patients and visitors professionally and warmly upon arrival at the facility.
• Schedule and confirm appointments for patients with accuracy and efficiency.
• Answer telephone calls promptly, addressing inquiries or directing to appropriate personnel.
• Maintain accurate and up-to-date patient records in the healthcare management system.
• Coordinate communication between patients and healthcare providers effectively.
• Collect and process patient charges, insurance, and billing information accurately.
• Organize and maintain the reception area to ensure it is tidy and welcoming.
• Assist with administrative tasks such as filing, faxing, and scanning documents as needed.
• Ensure compliance with all hospital or clinic policies regarding confidentiality and data protection.
• Provide information about the facility’s services, policies, and healthcare providers.
• Facilitate smooth patient flow by managing waiting room activity efficiently.
• Handle patient complaints empathetically, seeking satisfactory resolutions promptly.

Requirements

• High school diploma or equivalent; additional training in office administration is a plus.
• Previous experience in a healthcare setting is desirable but not mandatory.
• Exceptional customer service skills with a patient-centered approach to interactions.
• Strong verbal and written communication skills to effectively interact with patients and staff.
• Proficiency in using computer systems, including MS Office and healthcare software programs.
• Ability to manage multi-line telephone systems and maintain professional phone etiquette.
• Demonstrated ability to handle confidential information with integrity and discretion.
• Exemplary organizational and multitasking skills in a fast-paced environment.
• Flexibility to work various shifts, including weekends, if required by the facility.