Receptionist - Healthcare 11D25

The healthcare receptionist acts as the first point of contact for patients and visitors, providing essential support within a medical setting. They are responsible for delivering a warm welcome and serving as the face of our healthcare facility. As a crucial link between patients and medical professionals, they ensure that administrative processes run smoothly and efficiently. Their role encompasses a broad range of tasks, including managing appointment schedules, processing patient information, and ensuring that the front office operates seamlessly. Dedication to excellent customer service and the ability to maintain discretion are key components of the healthcare receptionist's role. This position requires excellent communication skills and the ability to multitask in a fast-paced environment, contributing to the overall experience of patients while supporting healthcare staff in their daily operations.

Responsibilities

• Greet and welcome patients and visitors with a friendly demeanor.
• Register patients by obtaining personal and insurance information accurately.
• Schedule patient appointments and manage clinic appointment calendars.
• Answer and direct phone calls to appropriate staff or departments efficiently.
• Maintain confidentiality of patient records and sensitive information strictly.
• Inform patients of clinic policies and ensure compliance with procedural guidelines.
• Process patient payments and assist with billing inquiries and insurance claims.
• Coordinate communication between patients, doctors, and medical staff effectively.
• Handle patient feedback, complaints, and direct them to the appropriate personnel.
• Order office supplies and ensure the reception area is well-maintained and organized.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Provide support in emergencies by following established clinic procedures diligently.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Previous experience as a receptionist or in customer service is preferred.
• Strong interpersonal skills and a professional appearance are essential.
• Excellent verbal and written communication skills are required for this role.
• Ability to handle stressful situations with tact and professionalism is crucial.
• Proficient in using computer systems, including word processors and scheduling software.
• Understanding of medical terminology and billing processes is an advantage.