Key Account Associate 19J25

The Key Account Associate is a critical role within our organization, centered around fostering and maintaining strong relationships with key clients. This position is essential for ensuring customer satisfaction and loyalty by consistently delivering exceptional service, understanding client needs, and ensuring our solutions and products meet those needs. As a point of contact for significant accounts, the Key Account Associate is responsible for managing client portfolios, analyzing customer data, and recommending strategies to enhance client retention and growth. This role requires excellent communication skills, attention to detail, and a deep understanding of the market trends to drive success for both our clients and our organization. The ideal candidate will be adept at multitasking and capable of working independently, while also coordinating efficiently with internal teams to align on clients' strategic objectives.

Responsibilities

• Develop and nurture long-term relationships with key accounts to drive customer loyalty.
• Act as the primary point of contact for major clients to address their inquiries and issues.
• Collaborate with internal teams to align company offerings with client needs and expectations.
• Conduct regular client meetings to discuss progress, challenges, and future plans.
• Analyze market trends and client data to develop strategic account plans.
• Prepare and present detailed reports on key account metrics and performance.
• Negotiate contracts and agreements to achieve higher profitability and mutual satisfaction.
• Assist in identifying new sales opportunities within existing clients to maximize potential.
• Ensure timely delivery of products and services to meet client expectations and satisfaction.
• Coordinate with marketing teams to implement campaigns that meet client objectives.
• Monitor competitor activity and industry trends to adapt strategies as necessary.
• Provide feedback to product development teams to improve service offerings based on client input.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field required.
• Minimum of three years' experience in account management or a similar role.
• Proven track record of successfully managing and growing key client accounts.
• Excellent communication and interpersonal skills to effectively manage client relationships.
• Strong analytical skills with the ability to interpret client data and market trends.
• Proficiency with CRM software and Microsoft Office Suite to manage client interactions.
• Ability to work independently while coordinating effectively with cross-functional teams.
• Problem-solving skills and the ability to work in a fast-paced environment.