IT Operations Specialist 27J25

An IT Operations Specialist plays a crucial role in managing the infrastructure and ensuring the smooth running of IT systems within an organization. This role involves managing and troubleshooting the organization's hardware, software, and network systems, ensuring stability, performance, and reliability. The individual in this role is responsible for supporting daily IT operations, implementing technology updates, and providing technical support to resolve any issues that might disrupt the operational flow. By facilitating the availability and efficiency of IT systems, an IT Operations Specialist contributes significantly to organizational productivity and helps maintain its technological edge. This role requires in-depth knowledge of various IT systems, excellent problem-solving skills, and the ability to work effectively under pressure.

Responsibilities

• Monitor and maintain the daily operations of IT systems and networks.
• Identify, troubleshoot, and resolve hardware and software issues promptly.
• Collaborate with IT teams to implement system upgrades and updates.
• Ensure data backups are carried out regularly and stored securely.
• Manage and maintain network security protocols and firewalls.
• Assist in the configuration and setup of IT equipment and software.
• Provide effective technical support and guidance to all staff members.
• Develop and maintain documentation for systems and procedures.
• Coordinate with vendors for the procurement of IT hardware and software.
• Analyze system performance and provide optimization recommendations.
• Ensure compliance with IT policies, standards, and regulations.
• Participate in disaster recovery planning and execution.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT operations, system support, and network management.
• Strong understanding of IT infrastructure, networks, and cloud technologies.
• Excellent problem-solving skills and ability to work under pressure.
• Proficient in using IT management software and tools.
• Strong communication skills and ability to work collaboratively with teams.
• Knowledgeable about data protection regulations and best practices.