IT Operations Specialist 21N25

An IT Operations Specialist is a critical member of an organization's technology team, responsible for maintaining and improving IT services and systems. The role requires a proactive approach to problem-solving, ensuring that the company's IT infrastructure is reliable, scalable, and secure. This specialist will work closely with other IT professionals to monitor system performance, manage operational support, and troubleshoot issues as they arise. Additionally, the IT Operations Specialist will be instrumental in the planning and implementation of new IT initiatives and projects. The ideal candidate will possess a strong technical background, excellent organizational skills, and the ability to communicate effectively with team members and stakeholders. They must ensure that all IT operations align with the overall business strategy and objectives.

Responsibilities

• Monitor and maintain the company's IT infrastructure to ensure maximum uptime.
• Perform routine system checks and preventive maintenance on IT systems.
• Troubleshoot hardware and software issues promptly and effectively.
• Collaborate with the IT team to implement new software and hardware solutions.
• Manage user accounts, permissions, and access rights in various IT systems.
• Conduct regular data backup operations and ensure data integrity and availability.
• Analyze system performance data and provide reports to senior management.
• Ensure IT security by implementing necessary firewalls and monitoring tools.
• Assist in disaster recovery planning and execution in case of IT emergencies.
• Plan and coordinate IT projects with the relevant departments and stakeholders.
• Train and support staff on IT systems and best practices for optimal use.
• Stay updated on the latest technology trends and provide recommendations for upgrades.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in IT operations, system administration, or similar roles.
• Strong knowledge of network management and data center operations.
• Proficiency in operating system environments such as Windows and Linux.
• Experience with cloud computing platforms and virtualization technologies.
• Excellent problem-solving skills and attention to detail under pressure.
• Strong communication skills to effectively liaise with technical and non-technical staff.