Guest Hospitality Associate 19N25

As a Guest Hospitality Associate, you will play a crucial role in ensuring that every guest has an exceptional experience from the moment they arrive. You’ll be the welcoming face of our organization, offering friendly and efficient assistance to guests. Your responsibility will be to create a warm and inviting atmosphere while handling inquiries and requests professionally. Working in this role not only requires excellent communication skills but also a keen attention to detail and the ability to multitask in a dynamic environment. A Guest Hospitality Associate acts as a liaison between guests and various departments, providing information, resolving issues, and ensuring a seamless experience throughout their stay. If you have a passion for delivering outstanding customer service and thrive in settings where every day is different, this is the ideal role for you.

Responsibilities

• Provide a warm and professional welcome to all guests upon arrival.
• Efficiently handle guest check-in and check-out processes and procedures.
• Resolve guest complaints and conflicts by effectively liaising with relevant departments.
• Coordinate with housekeeping and maintenance to fulfill guest requests promptly.
• Maintain accurate records of guest information and confidential data securely.
• Assist guests with booking reservations and providing detailed area information.
• Ensure the reception area is kept clean, organized, and presentable at all times.
• Process payments, refunds, and handle cash transactions accordingly.
• Monitor and respond to emails and phone calls in a timely manner.
• Provide support and training to new staff members and interns as needed.
• Assist in preparing reports and administrative tasks as assigned by management.
• Deliver exceptional service by anticipating and exceeding guest needs and expectations.

Requirements

• High school diploma or equivalent; hospitality degree is a plus.
• Minimum of 1-2 years of experience in a customer service role.
• Strong interpersonal skills with a friendly and professional demeanor.
• Excellent verbal and written communication abilities are essential.
• Proficiency in using computers and common office software applications.
• Ability to multitask and perform effectively under pressure.
• Flexibility to work various shifts, including evenings and weekends.