Field Service Executive 29D25

The role of a Field Service Executive 29D25 is pivotal in ensuring that client needs are met with utmost efficiency and professionalism. This position requires individuals who are adept at problem-solving, have strong interpersonal skills, and can deliver excellent service in a dynamic environment. As a Field Service Executive, you will troubleshoot and resolve issues related to machinery or equipment at client locations. This role demands a high level of technical expertise and a proactive approach to customer service, fostering client relationships by ensuring that all service calls are resolved in a timely manner. You will collaborate with various internal teams to meet client expectations and maintain high levels of customer satisfaction. The role requires travel to client sites, so the ability to adapt and manage time effectively is crucial for success. If you are enthusiastic about being on the front line of service delivery and thrive under pressure, this position will offer you the platform to grow and excel in your career.

Responsibilities

• Travel to client locations to provide on-site equipment repair and maintenance.
• Diagnose and troubleshoot technical issues to ensure quick problem resolution.
• Maintain accurate records of service calls and report outcomes promptly.
• Ensure all tools and spare parts are available and organised for service calls.
• Provide technical guidance and training to customers on equipment usage.
• Collaborate with internal departments to schedule and follow-up on service calls.
• Inspect and identify potential issues to prevent future equipment malfunctions.
• Deliver exceptional customer service and build long-term client relationships.
• Adhere to all safety protocols and company guidelines while on client sites.
• Contribute to the development and improvement of service processes and procedures.
• Manage time effectively to handle multiple service calls within assigned regions.
• Assist in the generation of customer feedback to improve service offerings.

Requirements

• Bachelor’s degree in Engineering or related field, or equivalent experience.
• Proven experience in a field service role, ideally within the equipment sector.
• Strong technical and troubleshooting skills for efficient problem resolution.
• Excellent interpersonal and communication skills for effective client interaction.
• Flexibility to travel extensively to various client locations as required.
• Ability to work both independently and as part of a team environment.
• Valid driver’s license and clean driving record for travel purposes.
• Proficiency in using service management software applications and tools.